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Refund & Cancellation Policy

1. A Buyer is entitled to receive a refund of funds held in the Nodal Account under the following circumstances: no response: the Seller has not responded to the project within 1 day of proposal acceptance by
the Buyer Non-delivery: for Services, the Seller of the Service did not deliver the scope of work within the delivery timescale indicated in the Service or as agreed with the Buyer within the scope of www.reevaltech.com.
For fixed price or price per item Custom Projects, non-delivery means agreed scope of work was not delivered within the agreed timescale, for per hour rate Custom Projects no time has been spent.
Poor quality: with the exception of per hour rate Custom Projects, the deliverables provided by the Seller do not meet the terms defined after at least two revisions have been provided by the Seller in response to detailed feedback from the Buyer or the Seller lost a dispute.
Buyer and Seller may mutually agree to a refund for reasons other than the previous clause however authorization of such refunds will be subject to a review by Reevaltech Technologies Pvt Ltd team.
Refunds are only applicable to funds held in the Nodal Account. Funds should only be paid out of the Nodal Account once the Buyer is satisfied that the Service/Project (or any agreed milestone deliverables) has been completed. By releasing funds from the Nodal account the Buyer accepts that this money is non-refundable.
Buyers should NEVER file a dispute or reverse a payment through their Credit card company or Bank. Attempts to seek refunds in this way will lead to the Buyer’s account being permanently suspended and may attract legal actions.
2. Requesting a Refund
The Buyers can request a refund of the funds held in the Nodal Account using the “Request Refund” action in the company website by specifying a reason for their request: the Seller must either approve or reject the Refund Request. Rejected Refund Requests are raised automatically to www.reevaltech.com for Dispute assistance if the Seller does not respond to a Refund Request within three (3) working days (a “non- actioned” Refund Request) then www.reevaltech.com may release the funds automatically back to the Buyer subject to the following clause. poor quality: with the exception of per hour rate Custom Projects, the deliverables provided by the Seller do not meet the terms defined after at least two revisions have been provided by the
Seller in response to detailed feedback from the Buyer; or the Seller lost a Dispute. www.reevaltech.com will process approved refund requests back to the Buyer’s Wallet subject to a review of the refund reason and circumstances to ensure that both parties have complied
with these terms and conditions, and that the purpose of the refund is not to avoid any of the parties’ obligations under these terms and conditions. If www.reevaltech.com reasonably believes that the parties have not complied with these terms and conditions or are seeking to
avoid any such obligations www.reevaltech.com shall not be obliged to make the refund.
3. Refund & Cancellation Penalties
Users are strictly discouraged from causing cancellations and refunds. Refunds will impact Users standing in the www.reevaltech.com marketplace as follows: where the Seller is at fault for the refund (for example, due to no response, poor quality of work or they have cancelled the Project), it will negatively impact their Seller status and rankings; where the Buyer is found to be the cause for the refund (for example, an early cancellation due to a change in their business need) it will negatively impact their Buyer status; multiple refunds attributed to a User will lead to temporary and/ or permanent restrictions on
their account depending upon the severity.
Upon Refund request by the Users, the Company is obligated to deduct charges for the service and deliverables already provided on proportionate basis.
4. Chargeback
A chargeback (being a challenge to a payment that a Buyer files directly with their credit card issuer) and a reversal instruction is made by the payment product issuer or third parties (such as payment processors) and not by us. We are bound to follow their instructions.
You acknowledge and agree that we will be entitled to recover chargebacks and reversals that may be imposed on us by a payment product issuer or third parties (such as payment processors)
on funds paid to you by Buyers through the Website.
You agree that we may reverse any such payments made to you, which are subject to chargeback or reversal instruction via your payment product issuer or third parties (such as payment processors).

 

 

Support

Reevaltech Technologies Pvt Ltd

Address:- Off Salunke Vihar Road, Kondhwa, Pune-411048, Maharashtra, India.

You can get in touch with us either through email support@reevaltech.com

OR through phone +91 8484915442